Refund Policy
Return Policy
This Return Policy applies to purchases made via the canna-east.com website and related domains operated by the company PingSMS d.o.o..
1. Return Conditions
You may return unopened and unused products in their original packaging within 30 days of the delivery date. Proof of purchase is required.
2. Non-Returnable Products
- Opened or used CBD products, due to hygiene and safety regulations
- Products damaged after delivery
- Products purchased as part of a final sale or clearance
- Perishable goods and products made or ordered according to special requirements
3. Return Procedure
- Contact us at info@cannabea.eu and provide your order number and the reason for the return
- We will confirm whether the product meets the return criteria and send you return instructions
- Send the product to our address using a delivery service that provides shipment tracking
Return shipping costs are borne by the buyer, unless the product is defective or the wrong product was delivered.
4. Refunds
Once we receive and inspect the returned product, we will notify you whether the refund has been approved or rejected. An approved refund will be processed to the original payment method within 7–14 business days.
5. Product Exchange
We only exchange products if they are defective or damaged upon delivery. To arrange an exchange, please contact us within 7 days of delivery.
6. Damaged or Defective Products
If you receive a damaged or defective product, contact us immediately and attach photos of the damage. We will arrange for a product replacement or a refund at no additional cost to you.
7. Regulatory Compliance
Our product and refund policy is in compliance with applicable European Union consumer protection regulations and Croatian electronic commerce regulations.
8. Contact
For any questions related to product or money returns, please contact us:
PingSMS d.o.o.
J. J. Strossmayera 341, 31000 Osijek, Croatia
E-mail: info@cannabea.eu
Phone: +385 91 150 2632