Privacy Policy

This Privacy Policy describes how PingSMS d.o.o. ("we", "our", "us") collects, uses, and protects your personal data when you visit the canna-east.com website and related domains listed below or make a purchase through them.

Related domains: cannaeast.com, cannabea.com, cannabea.hr, cannabea.eu, and any other domains that redirect to canna-east.com.

1. Data Controller

PingSMS d.o.o.
J . J. Strossmayera 341, 31000 Osijek, Croatia
VAT ID: HR98297703438
E-mail: info@cannabea.eu
Phone: +385 91 150 2632

2. Personal data we collect

We may collect the following categories of personal data:

• Contact details, name, e-mail address, phone number, and billing and shipping address
• Account information, login details, and order history
• Payment information, which is securely processed via payment service providers; we do not store full payment card details
• Technical data, IP address, browser type, and device information
• Marketing preferences and consents

3. How we collect data

• Directly from you when you make a purchase, contact us, or create an account
• Automatically via cookies and tracking technologies
• From third parties, such as analytics providers or marketing partners

4. Legal basis for processing

We process your personal data in accordance with the General Data Protection Regulation (GDPR) based on the following legal grounds:

• Article 6(1)(a) of the GDPR, consent
• Article 6(1)(b) of the GDPR, performance of a contract
• Article 6(1)(c) of the GDPR, compliance with legal obligations
• Article 6(1)(f) of the GDPR, legitimate interests

5. How we use your data

We use your data to:

• Process and fulfill your orders
• Provide customer support
• Manage your account
• Send marketing and promotional messages, with your consent
• Improve our website and services
• Comply with legal obligations

6. Cookies and tracking technologies

Our online store uses cookies to enable website functionality, analytics, and personalized marketing. This may include:

• Shopify cookies required for the online store to function
• Google Analytics for website traffic analysis
• Meta Pixel for tracking ad effectiveness
• E-mail marketing and CRM tools for customer communication
• Other third-party tools as needed

You can adjust your cookie settings at any time via your web browser or the cookie consent management notification available on our website.

7. Sharing your data

We may share your data with the following recipients:

• Payment service providers, such as Stripe, PayPal, or Shopify Payments
• Eurosender for shipping organization
• Marketing platforms, such as Mailchimp, Klaviyo, or Meta Ads
• Analytics service providers
• CRM tools and customer support tools
• Competent authorities when required by law

8. Data retention period

We store personal data only for as long as necessary to achieve the purposes described in this Policy, unless a longer retention period is required by law.

9. Your rights

In accordance with the GDPR, you have the right to:

• Request access to your personal data, its correction, or erasure
• Withdraw your consent at any time
• Object to the processing of your data
• Request the transfer of your data
• File a complaint with a competent supervisory authority

10. International data transfers

Since our online store is hosted on the Shopify platform, whose servers may be located outside the European Union or the European Economic Area, your data may be transferred to other countries. We ensure that such transfers are conducted in accordance with GDPR requirements, including the application of standard contractual clauses where applicable.

11. Security measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact

If you have any questions regarding this Privacy Policy, please contact us at: info@cannabea.eu